FAQ
How it works (step-by-step)
- Verify your phone number.
- Create one active swap request (craft, employee type, current location, and up to 3 desired locations).
- We notify you in See My Matches when a perfect match is found.
- Unlock contact access to reveal details and connect.
Is MutualSwaps affiliated with USPS?
No. MutualSwaps is an independent platform and is not affiliated with or endorsed by USPS.
When is a match considered perfect?
A perfect match requires a reverse location match, matching craft, and matching employee type (Regular or PTF).
Does a match guarantee USPS will approve a swap?
No. MutualSwaps helps users connect with potential match users only. USPS approval is not guaranteed and may depend on factors such as attendance, work performance, and local management decisions.
How many swaps can I have?
You can have one active swap request per account. That swap request can include up to 3 desired locations (your current location stays the same). You can edit or deactivate it anytime.
When do I pay?
MutualSwaps is free to join and create a swap request. You only pay when you choose to unlock contact access after a perfect match appears.
You are not paying to receive USPS matches/approval. USPS swap decisions are separate. The unlock fee supports MutualSwaps platform operations.
The unlock pass is a one-time $4.99 and lasts up to 30 days.
Why isn't this free?
Running MutualSwaps has real costs that come out of pocket every month:
- Web hosting (Vercel)
- Database infrastructure (Firestore)
- Domain name registration and renewal
- Payment processing fees (Stripe charges a fee on every transaction)
- Phone number verification
- Time to build, maintain, fix bugs, and support users
The $4.99 unlock fee helps cover these costs so the platform can keep running. Joining is free. Creating a swap is free. You only pay when a match is actually found and you want to connect — which means you're paying for a result, not a promise.
This site was built by one person, out of personal experience with this exact problem. It is not a big company with investors. Every unlock directly supports keeping it alive.
Do both users need to unlock?
Yes. Both users in a perfect match must unlock before contact details are shown.
If you unlock and your matched user does not, contact support for a refund review.
How long does unlock access last?
A match unlock pass lasts up to 30 days from purchase.
What should we do after we match? (helpful tips)
- Contact your match and confirm both want to proceed.
- Verify eligibility: both users should be employees in the same craft/grade level.
- Submit written requests: both users submit mutual swap request letters to their current Postmaster/installation head.
- Notify local management: share a copy with your immediate supervisor/Postmaster.
- Management approval: both locations must review and approve the swap request.
- Seniority adjustment: seniority is typically set to the lower of the two dates.
- Relocation: moving and living expenses are the employee's responsibility.
What is the 20-mile radius option?
When adding a desired location, you can check Within 20 miles of this city to match with users whose current location is within 20 miles of your chosen city — not just an exact city match.
This is optional and per destination. If you want an exact city only, leave the box unchecked.
Note: Radius matching only works within the same state. Cities within 20 miles but across a state border will not match.
Can I get a refund?
Yes — if you unlock and your matched user never unlocks within 30 days, email support@mutualswaps.com for a full refund. We will review and process it promptly.
Outside of that scenario, charges are generally non-refundable, but if you believe you were charged in error, contact support and we will review it.
Who can see my phone number?
Your phone number is privately shown only to users in your perfect match after both users unlock.
Contact reveal requests are rate-limited and verified server-side on every attempt — meaning no one can bulk-scrape or repeatedly request contact details. Each reveal is tied to a verified account, a specific matched pair, and an active unlock pass.
Need help?
Contact support@mutualswaps.com (we reply within 24 hours).