Access & Payment Policy
Effective date: February 10, 2026
Last updated: March 15, 2026
How Access Works
MutualSwaps is free to join and create a swap request. Access to contact details is provided through a one-time match unlock pass.
Each unlock purchase gives up to 30 days of contact access for qualifying perfect matches. Both users in a match must unlock before contact details are shown.
If you unlock but your matched user does not unlock, contact support to request a refund review.
Pricing & Charges
Unlock pricing is shown at checkout before payment. Charges are processed securely by Stripe.
You are not paying to receive USPS matches/approval. USPS swap decisions are separate. The unlock fee supports MutualSwaps platform operations.
Unlock passes are one-time purchases and do not create a recurring monthly subscription.
Refunds
If you unlock contact access and your matched user never unlocks within 30 days, email support@mutualswaps.com for a full refund. We will review and process it promptly.
Outside of that scenario, charges are generally non-refundable, except where required by law. If you believe you were charged in error, contact support and we will review it.
Contact
Billing or access questions: support@mutualswaps.com.